Q? How can I bring back the beautiful shine my floors had when they were new?
Q? Where can I find information about caring for my stone?
A. Please see our Natural Stone Care Guide for resources on caring for your stone.
Q? Will my beautiful entry rug damage my natural stone floor?
Q? Why can’t I get rid of the water spots on my travertine and marble?
Q? My granite countertops aren’t shiny anymore. What do I do?
Q? Do you charge an estimate fee?
A. We provide free estimates. There have occasionally been special circumstances which required us to charge a fee for estimation, but this is never done without your prior notification
Q? How much dust will be created during the restoration of my floor?
A. We use diamond abrasives and water to restore natural stone surfaces. This means that no dust is created during the process.
Q? Our cleaning company recently spilled what was obviously an acidic cleaning product on our marble vanities. Though the vanity tops had been sealed, they have suffered considerable damage and have hundreds of dull spots all over them. How can this be repaired? Should we just replace them?
A. First of all, let me assure you that your marble vanity tops do not need to be replaced. Second, let me address a common misunderstanding—sealing protects against staining by filling the pores of the stone so it does not quickly absorb the staining agent and you have time to wipe up a spill. Sealing does not prevent etching, which is a chemical reaction to acid rather than an absorption issue. Etching is surface damage and can be remedied by professional honing and polishing to restore your original finish and leave your vanity tops looking as good or better than the day they were installed.
Q? I accidentally spilled vinegar on the polished marble floor in our kitchen and now I have dull spots. Is this because the protective coating has been discolored? And how can I get rid of these marks?
A. This sounds more like a chemical reaction between an acid—the vinegar—and your marble, which is a calcium based stone and is vulnerable to acidic damage. This damage is more commonly called “etching.” You may be able to address minor etching using a marble polishing compound, but if the damage is deep or covers a large area it is best for you to have it professionally restored. We are experts at etch removal and would be happy to restore your marble to its original polished condition. If the issue turns out to be discoloration of a coating after all, you have an entirely different problem which we would need to see in order to address your concerns.