Reviving Granite Countertops: A Case Study in Granite Polishing and Restoration

When it comes to granite polishing and restoration, achieving a high-quality finish requires skill, expertise, and the right approach. In this case study, we’ll explore the journey of a client from Spring, TX, who experienced the frustration of subpar granite restoration services and how she ultimately found the solution she needed with our professional granite polishing services.

Background: A Well-Loved Kitchen Countertop

Our client’s kitchen was the heart of her home. For years, she used the same area for all her cooking prep, leading to worn and dull granite countertops. Determined to restore their original beauty, she decided to seek professional help.

She first reached out to a well-known franchise company whose ad she saw on TV, hoping they could clean, polish, and seal her countertops as the ad stated. However, when the technician arrived, he could not make a noticeable difference. He then suggested that a “Natural Stone Expert” from their team would need to address the issue. Despite the expert’s confidence, his efforts also failed, leaving the area even duller and more damaged than before. Frustrated, our client realized she needed a different solution and turned to the internet for help.

Discovering Beyond Clean Tile: Our Granite Polishing Expertise

Through her research she found our company, Beyond Clean Tile, who specializes in granite polishing and restoration. In a detailed phone conversation, she shared her previous experiences, then sent us pictures of the damage for evaluation. With the pictures she sent, we were able to provide a ballpark estimate over the phone and schedule a free evaluation to give a firm price and explain our process in greater detail.

The Evaluation: Building Trust and Confidence

During the evaluation, we showcased our past work, discussed our granite polishing process, and addressed any potential risks, such as the possibility of her black granite being dyed at the quarry and how we would handle the situation. We were able to test the granite during the evaluation to see if there were any signs that a dye might be used and we did not find any. The thoroughness of the evaluation and explanation of the process really helped her feel more comfortable with the process. Feeling confident in our expertise, she agreed to proceed with our services to address the damaged area and clean, polish, and seal the rest of her countertops.

The Granite Polishing Process: Restoring Beauty

To fix the damage and heavily worn area, we used diamond abrasives to hone the granite until all the damage was removed, ensuring a consistent cut. We then progressively used higher grit abrasives to restore the granite’s shine, followed by a polishing compound to achieve its original luster.

Next, we cleaned and polished the rest of the countertops to match the newly restored area. To protect the countertops from future spills and stains, we applied a high-quality sealer, ensuring long-lasting beauty and durability.

The Happy Outcome: A Satisfied Customer

After everything our client had been through, she was beyond excited to see her countertops looking as good as new. Her kitchen was once again a place of pride and joy, thanks to her determination and our expertise in granite polishing.

Conclusion

This case study highlights the importance of choosing the right professionals for granite polishing and restoration. Our client’s perseverance and trust in our services led to a stunning transformation of her kitchen countertops. If you’re in need of expert granite polishing services, contact us today to restore the beauty of your granite surfaces.